Return & Refund Policy

Juliano Furs maintains a strict no return and no refund policy once an order has been placed. Each piece is crafted specifically for the client, ensuring a custom fit and finish.

Refunds or replacements will only be considered if:

• The coat or accessory received is damaged upon arrival, or
• The product is significantly different from what was ordered.

We do not offer refunds or exchanges for:

• Sizing issues (since measurements are confirmed and approved before production)
• Color variations in fur, as natural fur may have slight tone differences
• Change of mind or preference after confirmation

Sizing Adjustments (U.S. Partner Service)

In the event a coat requires minor sizing adjustments, Juliano Furs clients in the United States can have their pieces professionally resized free of cost through our partner furrier.

• This service applies primarily to sizing down or small fitting corrections.
• Clients will only be responsible for shipping the coat to and from the U.S. service partner.
• For assistance with this process, please contact our support team for coordination details.

Important Notes

• Customers are encouraged to verify measurements carefully before confirming an order.
• Any claims regarding damage must be submitted within 48 hours of delivery, including photos or videos for assessment.
• Juliano Furs reserves the right to make the final determination on any claims, exchanges, or refunds.