Return & Refund Policy
Juliano Furs maintains a strict no return and no refund policy once an order has been placed. Each piece is crafted specifically for the client, ensuring a custom fit and finish.
Refunds or replacements will only be considered if:
- The coat or accessory received is damaged upon arrival, or
- The product is significantly different from what was ordered.
We do not offer refunds or exchanges for:
- Sizing issues (since measurements are confirmed and approved before production)
- Color variations in fur, as natural fur may have slight tone differences
- Change of mind or preference after confirmation
Sizing Adjustments (U.S. Partner Service)
In the event a coat requires minor sizing adjustments, Juliano Furs clients in the United States can have their pieces professionally resized free of cost through our partner furrier.
- This service applies primarily to sizing down or small fitting corrections.
- Clients will only be responsible for shipping the coat to and from the U.S. service partner.
- For assistance with this process, please contact our support team for coordination details.
Important Notes
- Customers are encouraged to verify measurements carefully before confirming an order.
- Any claims regarding damage must be submitted within 48 hours of delivery, including photos or videos for assessment.
- Juliano Furs reserves the right to make the final determination on any claims, exchanges, or refunds.